"Ombudsman" is a Swedish word for citizen representative. The long-term care ombudsman serves as an advocate for residents of long-term care facilities. Long-term care facilities include skilled nursing homes, personal care homes, assisted living residences and older adult day care.
Ombudsmen work to improve and enhance residents' quality of care and quality of life. Ombudsmen provide education about resident rights guaranteed under law to consumers, their families and staff. Ombudsmen encourage self-advocacy first and empower consumers and their families by providing information to resolve concerns. They also work with residents to resolve individual issues involving long-term care services if residents are unable or unwilling to speak for themselves.
Referrals to the Ombudsman Program can come from any source - residents, families, staff or members of the community. If you or someone you know needs the intervention of an ombudsman, please click below or call 814-765-2696, and one of our ombudsmen will contact you.